Frequently Asked Questions
Everything you need to know about shopping at RØDE Brand Store.
What shipping methods do you offer?
We provide standard and expedited shipping options globally. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please contact our support team to initiate a return authorization and receive a prepaid shipping label.
Are my payments secure?
Yes, we use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and Apple Pay to ensure a safe and seamless checkout experience.
Do your products come with a warranty?
All RØDE products purchased through our official store include a standard manufacturer warranty. Many items are eligible for an extended warranty upon registration through our website.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to modify or cancel an order, please contact us within one hour of placement, and we will do our best to accommodate your request.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.